While we want every order to be perfect, mistakes can happen occasionally. We can offer reproductions and refunds for your orders if there are order mistakes.

Let’s look at the scenarios when you can request a reproductions/refund

Since our products are made-to-order and personalized, we typically can’t accept returns or exchanges unless:

• There is a manufacturing issue with your product.
• The product in your order is broken or damaged during transit.
• You receive the wrong product in your order.
• The order is lost in transit, and the initial shipping address was correct.
• The order is lost in transit, and the actual shipping time exceeds the general shipping time frame for orders (30 business days).

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request reproductions or refund:

• The request can be made through our ticketing system, on our Contact us page, or by emailing us at [email protected]
• You must submit evidence of damaged goods by sending us a clear picture of the item. The item should be placed on a flat surface, with visible tags and errors in the picture. We will use this information to help with your order reprocessing, as well as to eliminate errors in the printing process in the future.
• We will produce and send you a replacement items or refunded for the original purchase price.
• Please note that inquiries are typically addressed within 48 hours. You must submit a support request within 14 days after you receive your goods.

How long will it take for my refund to be credited back to my original payment method?

We review claims within 48 business hours. Qualified refunds are processed immediately, but it may take 3-5 business days to appear on your statement depending on your method of payment.

How do I change or cancel my order?

If you need to change or cancel your order, please contact us here and provide your order number along with the modifications you’d like to make. We’ll confirm the changes or cancellation.

Please note that orders can only be changed or cancelled within 24 hours of placing them. After this period, orders are locked for processing and cannot be cancelled.